Are You A Spammer?

By Research & Insights, Suppliers, Tour Operators & Agents No Comments

The idea for this blog post came from one of the results of our Supplier Survey that we recently conducted. The question we asked was “Of the partners that you send annual rates to, how many of them actually make bookings?” Seems pretty straight forward, right? You would assume that a Supplier wouldn’t take the time to send their rates to a company that wasn’t going to send them business, but in reality, it is surprisingly common. Read More

Confusion, Angry Customers, and Burned Money

By Industry Insider, Research & Insights No Comments

We recently conducted a survey of Tourism Suppliers to gain some insights into how they work in the industry and with distribution partners. There were several statistics that jumped out at us, but most importantly, a couple of alarming statistics highlighted a broken process – the annual process of distributing supplier rates.  This process is one that most Suppliers have just accepted as “the way things are done” or the “cost of doing business”. I was one of these suppliers…I didn’t know I had a problem until I understood the entire process and the consequences the inefficiencies had for my business. Read More

TourConnect Leisure Travel Supplier Survey – 2015

By Research & Insights, Suppliers, Tour Operators & Agents

Last year TourConnect released the results from our Inaugural Tour Operator Survey in which we asked tour operators about the struggles they had regarding managing relationships and supplier rates. The results were so helpful in shedding light on some of the challenges within the tourism industry that we decided to expand on it to include information from the Supplier’s perspective. We hope you find the results of the survey as fascinating as we do.  Be sure to click on the links below for our detailed analysis as well as checking out our 2015 Supplier Survey Results to see how they compare to the supplier results.

NOTE: Results from our 2015 Tour Operator Survey will be published next week.  Read More

Industry Insider: Catching “Fish” With Custom Itineraries

By Industry Insider, Tour Operators & Agents No Comments

A Discussion with Islandjane EcoTours – Day Tour Operator – Hawaii, USA

Welcome to the Industry Insider blog series.  The Industry Insider aims to highlight common challenges across the tourism industry.  From sales to reservations to accounting to operations, we all strive to operate efficiently and profitably. At the core of TourConnect is a passion for uniting the industry around the solutions to these challenges.

image1Today, we look at a closer look at Islandjane EcoTours, a day tour operator that specializes in custom designed adventures and explorations,  celebrating the sustainability and natural wonders of Hawaii.  We spoke with Mrs. Jane Howard, Islandjane’s owner, to learn about the challenges they face in the tourism industry today. Read More