Is Your Sales Team Actually Selling?

By Research & Insights, Suppliers, Tour Operators & Agents

One of the challenges that we’ve experienced at my other company, Bonza Bike Tours, is that we’ve always had trouble finding enough time to actually sell our tours through our partners.  Sure, we attended key events, did sales missions, and had good relationships with our partners, but I could tell something was missing.  In talking with our tour operators, I could tell there was something missing on their end, as well. Read More

Introducing Trinh Huynh, Customer Experience Manager

By TourConnect Team

“You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the one who’ll decide where to go…” ― Dr. Seuss, Oh, the Places You’ll Go!

I grew up in San Jose, CA to very traditional Vietnamese parents. They wanted so much for me to become a doctor, and weren’t shy at letting it be known. I entered the workforce at 16, and worked hard to put myself through uni, while working and studying full time. When I started my studies, I had every intention of getting a doctorate, but after earning my degree I felt differently, as I’m sure many people do. Read More

Major Release: Connections & Improvements for 2015/2016 Rates

By Announcements

Today, we are very excited to release the latest version of TourConnect.  This version includes a new and intuitive user interface, simplification of product and rate management, and the ability to establish connections to all your partners.  The new features and improvements we’ve made are the first major step to ensuring the best possible experience for our clients during the contracting period for 2015-2016 rates.  Here are some of the highlights available now: Read More

Top 4 Reasons Suppliers Should Care About Contractors’ Struggles to Load Rates

By Research & Insights, Suppliers, Tour Operators & Agents

It always amazes me how much animosity there is between travel suppliers and their tour operators/wholesalers.  These are companies that rely upon each other for their livelihood; however, suppliers are always complaining about their contractors and the commissions they pay.  I’ve heard it a thousand times before in many different forms: Read More

The Travel Industry’s Burden Revealed: Results of TourConnect’s Inaugural Tour Operator Survey

By Research & Insights, Suppliers, Tour Operators & Agents
TourConnect recently conducted a first-of-its kind survey with Australian contractors, and today we’re excited to share the results.  We asked inbound tour operators and wholesalers to pull back the curtain and give us details around the process of collecting and loading product and rate information for their travel suppliers.  We had a great response to the survey and have seen an even greater interest in the results which highlight the challenges contractors face each year.  We hope the results and analysis below will provide transparency into the process and help suppliers and contractors understand how detrimental this inefficiency is to their businesses.

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